Error converting value "sdd" to type" on SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

If you see the message "Error converting value "sdd" to type" when you tap Creating Shipping Labels, checking for rates and updates may resolve the issue.

Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto  (2H00, 8H00, 9H00)

Issue

The message "Error converting value "sdd" to type" appears when you tap Creating Shipping Labels.

Cause

Unknown

Resolution

Check for updates:

  1. Tap SendPro Apps on the Home screen, then tap Rates and Updates
If you need further assistance, please contact us.

UPDATED: March 11, 2022

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)