"Oops! Something went wrong" message in Trackable Labels on the SendPro C, SendPro+ (2H00, 8H00)

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Products affected: SendPro® C, SendPro®+ (2H00, 8H00)

Issue

When attempting to view the Address Book in Trackable Labels on the SendPro C, SendPro+ (2H00, 8H00), the message "Oops! Something went wrong" in SendPro" is displayed.

Cause

If you receive this error when accessing the Address Book in Trackable Labels, there is a connection issue with your Trackable Labels username.

Resolution

Log out of Trackable Labels:
  1. Tap Profile (person icon).
  2. Tap Sign Out.
  3. Unplug the power cord.
  4. Wait one minute. The screen should turn off after 10 seconds.
  5. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  6. Quickly tap and release the power button to turn the device back on.
  7. Sign into Trackable Labels.
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UPDATED: June 04, 2021