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Resetting a J794 scanner for SendSuite Tracking Online or PitneyTrack Inbound

You can reset a J794 scanner by disconnecting and reconnecting it.
Products affected: SendSuite® Tracking Online, PitneyTrack™ Inbound

You can reset a J794 by disconnecting and reconnecting it.

Features availability varies by subscription level. If you have any questions regarding your subscription level, please contact your administrator.

  1. Disconnect the power supply.
  2. Disconnect the host USB cable. Wait 3 seconds.
  3. Reconnect the host USB cable.
  4. Reconnect the power supply.
  5. Scan the pairing barcode on the cradle and put the scanner in the cradle for 5 seconds.
  6. Try scanning a package barcode again.

If you need further assistance, please contact us.

UPDATED: October 14, 2022