Resetting a J794 scanner for SendSuite Tracking Online

You can reset a J794 scanner by disconnecting and reconnecting it.
Products affected: SendSuiteĀ® Tracking Online

You can reset a J794 by disconnecting and reconnecting it.

  1. Disconnect the power supply.
  2. Disconnect the host USB cable. Wait 3 seconds.
  3. Reconnect the host USB cable.
  4. Reconnect the power supply.
  5. Scan the pairing barcode on the cradle and put the scanner in the cradle for 5 seconds.
  6. Try scanning a package barcode again.

If you need further assistance, please use the Contact Us options below.

UPDATED: August 14, 2021

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