"Unable to print stamp" message on the SendPro Mailstation

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Products affected: SendPro® Mailstation

Problem

The device displays the message "Unable to print stamp" when you try to print postage.

Cause

The contract associated with the device is no longer active.

Resolution

Solution 1: Restart the device

  1. Disconnect the USB scale.
  2. Hold the power button until the screen displays "Shutting Down."
  3. Once off wait 5 seconds.
  4. Tap the power button.

If the issue is not resolved, perform a hard restart.

Solution 2: Perform a hard restart

  1. Disconnect the power cord from the back of the machine.
  2. Wait ten seconds.
  3. Plug the cord back in firmly.
  4. Tap the power button

If the issue is resolved, reconnect the USB scale.

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    UPDATED: June 01, 2021