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"Unable to print stamp" message on the SendPro Mailstation

If you see an "Unable to print stamp" message on the SendPro Mailstation, you may be able to resolve it by restarting your device.

Products affected: SendPro® Mailstation, SendPro® Mailstation LITE (HZ0L)

Issue

The device displays the message "Unable to print stamp" when you try to print postage.

Resolution

Try these solutions in order:

Solution 1: Restart the device

  1. Disconnect the USB scale.
  2. Hold the power button until the screen displays Shutting Down.
  3. Once the device is off, wait 5 seconds.
  4. Tap the power button.

If the issue is not resolved, perform a hard restart.

Solution 2: Perform a hard restart

  1. Disconnect the power cord from the back of the machine.
  2. Wait ten seconds.
  3. Plug the cord back in firmly.
  4. Tap the power button.

If the issue is resolved, reconnect the USB scale.

If the issue is not resolved, check your connection.

Solution 3: Check your connection

There could be an issue with your connection. See Network connection issues for connection troubleshooting steps.

UPDATED: October 22, 2025