Error codes 4101, 4102, 4103, 4104, 4105 and 4106 on the SendPro Mailstation
If you see error code 4101 or 4102 on your SendPro Mailstation, follow these steps to check the ink cartridge.
Products affected: SendPro® Mailstation
Issue
The device displays error code 4101, 4102, 4103, 4104, 4105, or 4106
Cause
These error codes come from the ink cartridge.
Resolution
Confirm the ink is installed correctly:
- Open the ink door and confirm if the ink carriage is visible.
- If the ink cartridge is visible, remove and reinstall it.
- Close the ink door.
If the ink carriage is not visible or reinstalling the ink does not resolve the issue, restart the device:
Caution: Do not push or pull the carriage manually. This will disconnect the print carriage.
Restart the device
- Hold the power button until the screen displays "Shutting Down."
- Once off wait 5 seconds.
- Tap the power button.
If the issue is not resolved after restarting the device
- Disconnect the power cord from the back of the machine.
- Wait ten seconds.
- Plug the cord back in firmly.
- Tap the power button
If you need further assistance, please contact us.
UPDATED: March 11, 2022
Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests
(Sign in required)