"W3001 : Error while executing plugin: Socket Error # 10061 Connection refused" message in PlanetPress

Learn how to resolve the message "W3001 : Error while executing plugin: Socket Error # 10061 Connection refused" in PlanetPress.

Products affected: PlanetPress®

Issue

After changing the Windows user's password, the PlanetPress job does not complete and the error message "W3001 : Error while executing plugin: Socket Error # 10061 Connection refused" appears in the PlanetPress log.

Cause

The server connection service needs to be updated with the new password and restarted.

Resolution

Press Windows + r or select Start > Run.
Type services.msc and select OK.
Right-click on OL Connect_Server or PlanetPress Connect Server (varies depending on the version of PlanetPress Connect) and select Properties.
Select the Log On tab.
Enter the new password and select OK.
Right-click on OL Connect_Server or PlanetPress Connect Server and select Start.
Try running the job again.

Permissions required

Admin

If you need further assistance, please contact us.

UPDATED: March 11, 2022

Live Chat

Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET

Live Chat

Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET

Create a case

Submit support requests (Sign in required)