How to import an employee list into SendSuite Arrival

Learn how to import an employee list into SendSuite Arrival.
Products affected: SendSuite® Arrival® 9.32 and later
Follow these steps on the SendSuite® Arrival® computer to import an employee list:
  1. Save the employee file in Comma Separated Value (.csv) or Excel (.xls) format.
  2. Open Arrival.
  3. Select File.
  4. Select Import Data.
  5. On the Import Data screen, select the employee import code. The import code is different for all customers, unless the Pitney Bowes-included sample employee import code “$I_EMP” is used.
  6. Select OK.
  7. On the Input File screen, select the ellipsis (...) button and browse to the import file.
  8. If the import fails, make sure the file format type and the field header name match the import script.
If errors occur during the import, follow these troubleshooting steps:
  1. Select Windows Start > All Programs > Arrival > Arrival Setup.
  2. Select Tools.
  3. Select Import Layout.
  4. Select List.
  5. Select the import code.
  6. Select OK.
  7. On the Header tab, make sure the Import File Type matches the import file. To change the file type, select Edit, then select the correct file type and select OK.
    • For .csv files, select Delimited ASCII File.
    • For Excel files, select Microsoft Excel ver 5.0 Spreadsheet File.
  8. Select the Detail tab.
  9. Select List.
  10. Make sure the items under the Description column match the field header name in the input file.
  11. Add or remove field headers from the input file as needed to match the items under the description.
  12. Place your input file in the C:\ARRIVALW\ folder or in root of the C: drive.
  13. Try importing the employee list again.
If further errors occur, contact software support.

UPDATED: August 14, 2021

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