Backing up the SendSuite Live file system and database

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Products affected: SendSuite® Live, MS SQL 2008
Note: It is recommended to always back up SendSuite Live prior to updating the application.

Follow these steps to stop Internet Information Services (IIS): 
  1. Select the Windows Start button.
  2. In the search box, type IIS.
  3. Right-click on Internet Information Services (IIS) Manager and select Run as administrator.
  4. Select the server name located in the Connections box.
  5. In the actions area, to the right of the server name, select stop.
Follow these steps to stop SendSuite Live services:
  1. Select the Windows Start button.
  2. Type services.msc in the Search programs and files box.
  3. Right-click on Services.exe and select Run as administrator.
  4. Scroll down to the SendSuite Live services.
  5. Right-click and select Stop on any running services.
Follow these steps to back up SendSuite Live file system:
  1. Right-click on the Windows Start button and select Open Windows Explorer.
  2. Locate your SendSuite Live folder (by default it is located in C:\Program Files (x86)\SendSuite Live).
  3. Right-click on the folder and select Copy.
  4. Right-click in a blank area of the Windows Explorer active screen and select Paste.
Note: The SendSuite Live backup folder can be pasted anywhere. It is recommended to rename the copied folder with the date and version of SendSuite Live when it was copied.

Follow these steps to back up the SendSuite Live database:
  1. Select Windows Start > All Programs > Microsoft SQL Server 2008 > SQL Server Management Studio.
  2. Sign in with the SQL administrator SA credentials.
  3. Expand databases.
  4. Right-click on SendSuite Live database.
  5. Select Tasks
  6. Select Backup.
  7. Select Browse, or manually enter the location and a name for the new backup file.
  8. Select OK.
  9. Select OK again.

UPDATED: February 24, 2020