How to run Internet Explorer hardware plugin updates for SendSuite Live

Learn how to run Internet Explorer hardware plugin updates for SendSuite Live.
Products affected: SendSuite® Live, Internet Explorer
SendSuite® Live software updates occasionally provide updates for the following associated Internet Explorer utilities:
  • SendSuite Live Meter Configuration: You will be prompted for the update when you load a Mailroom project.
  • SendSuite Live Scale Configuration: You will be prompted for the update when you load a Mailroom project, Ship project, or Desktop project.
  • SendSuite Live Printer Configuration: You will be prompted for the update when you configure to print in response mode and attempt to print something from any of the projects.
To run hardware plugins updates:
  1. After the updates have downloaded, close Internet Explorer.
  2. Locate the downloaded file.
  3. Right-click on the downloaded file and select Run as administrator.
  4. Follow the prompts to complete the installation.
  5. Repeat for any other updates that were downloaded.

UPDATED: August 14, 2021

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)