Products affected: ConnectRight™ Mailer, PlanetPress®, PBFirst™
When running a PBFirst™ or PlanetPress® job, the error "ConnectRight Mailer is currently running a job" is displayed or PBFirst crashes.
The ConnectRight™ Mailer job did not clear out of the folder properly.
- Open Windows Explorer.
- Browse to C:\PRNIN\CRM\CRMHotfolder\.
- Delete all files in the C:\PRNIN\CRM\CRMHotfolder\ folder.
- Try to process the job again in PBFirst or PlanetPress.
UPDATED: August 14, 2021