Reset or Update Your Online Password

Instructions on resetting a forgotten password for your online account, or changing your current password.

Reset a Forgotten Password

  1. Access the sign in page of the Your Account Online Portal. 
  2. Select the Forgot Your Password Link.
  3. Select Your Account Business Portal if prompted, or you will be directed to the Your Account dashboard.
  4. Enter the email for your account and press Continue.
  5. You will be prompted to answer your security question or receive an email to reset your password.  
    • Answer My Security Question: You will receive instructions on-screen to reset your password, if you do not know the answer to the security question, use the Email me to reset my password option
    • Email me to reset my password option: You will receive an email with instructions and a reset link. If this email does not arrive check your junk folder or see Troubleshoot a Password Reset for more information.

Update a Password

  1. Sign in to the Pitney Bowes Your Account Online Portal. 
  2. Select Your Account Business Portal if prompted, or you will be directed to the Your Account dashboard.
  3. Expand the Your Account dropdown from the top navigation bar and select Password &Security
  4. Enter the new password and confirm the new password 
    • 💡Tip: The security question can also be updated at this point if required 
  5. Press Submit to update the information. 

UPDATED: September 25, 2023