Resolve Tracking Number is missing or invalid SHM5-A when shipping via UPS Consolidated in SendSuite Live
Products affected: SendSuite® Live
Issue
When attempting to ship via UPS Consolidated in SendSuite® Live, the error message "Package #1: Tracking Number is missing or invalid SHM5-A" is displayed.
Cause
Tracking numbers are not configured for the location in Progistics Management Console.
Resolution
To correct the configuration:
- Select Start > All Programs > ConnectShip Progistics.
- Right-click on Progistics Management Console and select Run as administrator.
- Expand Carrier Configuration > UPS > Affected Location.
- Select Account Configuration.
- On the General tab under Tracking Numbers, check Automatically Generate Tracking numbers and enter 1000000 for Start and 9999999 for End.
UPDATED: August 14, 2021
