Print and Void buttons do not load on Mailcenter History tab in SendPro Enterprise version 1.13 or below
Learn how to resolve an issue where the Print and Void buttons do not load on the Mailcenter History tab in SendPro Enterprise version 1.13 or below.
Products affected: SendPro® Enterprise
Issue
On the Mailcenter History tab, the Print and Void buttons do not load in SendPro Enterprise. In place of the buttons, code such as <i data-track='XXX data-shipment='XXX' class='fa fa-print print'></i>
is displayed instead. This code is not clickable.
Cause
Not stated
Resolution
This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.
UPDATED: June 30, 2021
Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests
(Sign in required)