Print and Void buttons do not load on Mailcenter History tab in SendPro Enterprise version 1.13 or below

Learn how to resolve an issue where the Print and Void buttons do not load on the Mailcenter History tab in SendPro Enterprise version 1.13 or below.
Products affected: SendPro® Enterprise

Issue

On the Mailcenter History tab, the Print and Void buttons do not load in SendPro Enterprise. In place of the buttons, code such as <i data-track='XXX data-shipment='XXX' class='fa fa-print print'></i> is displayed instead. This code is not clickable.

Cause

Not stated

Resolution

This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.

UPDATED: June 30, 2021

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