Print and Void buttons do not load on Mailcenter History tab in SendPro Enterprise version 1.13 or below

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Products affected: SendPro® Enterprise

Issue

On the Mailcenter History tab, the Print and Void buttons do not load in SendPro Enterprise. In place of the buttons, code such as <i data-track='XXX data-shipment='XXX' class='fa fa-print print'></i> is displayed instead. This code is not clickable.

Cause

Not stated

Resolution

This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.

UPDATED: April 23, 2019