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The device freezes on "Installing Update 3 of 5" on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

Restarting your device then checking for a software update often resolves this error.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00)

Issue

The device is not downloading updates and freezes on the message "Installing Update 3 of 5."

Resolution

  1. Unplug the power cable. The screen should turn off after 10 seconds.
  2. Wait 30 seconds.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  4. Quickly tap and release the power button to turn the device back on.
  5. Once the Home screen appears:
    1. Swipe down from the top.
    2. Tap Settings.
      Settings icon
    3. Tap Wi-Fi /Wired.
    4. Tap Connect.
    5. Tap Home.
    6. Tap SendPro Apps, then Rates and Updates.

UPDATED: August 16, 2023