The device freezes on "Installing Update 3 of 5" on the SendPro C Lite, SendPro C, SendPro+

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Products affected: SendPro® C Lite, SendPro® C, SendPro® + (2H00 and 8H00)

Issue

The device is not downloading updates and freezes on the message "Installing Update 3 of 5."

Cause

Unknown.

Resolution

  1. Unplug the power cable. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  4. Quickly tap and release the power button to turn the device back on.
  5. Once the Home screen appears:
    1. Swipe down from the top.
    2. Tap Settings on the toolbar.
      Settings icon
    3. Tap Wi-Fi /Wired.
    4. Tap Connect.
    5. Tap the Home image.
    6. Scroll down and tap Rates and Updates.
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UPDATED: July 29, 2021