The device freezes on "Installing Update 3 of 5" on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

Restarting your device then checking for a software update often resolves this error.

Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00)

The device is not downloading updates and freezes on the message "Installing Update 3 of 5."

Unknown.

Unplug the power cable. The screen should turn off after 10 seconds.
Wait 30 seconds.
Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
Quickly tap and release the power button to turn the device back on.
Once the Home screen appears:
1. Swipe down from the top.
2. Tap Settings.
3. Tap Wi-Fi /Wired.
4. Tap Connect.
5. Tap Home.
6. Tap SendPro Apps, then Rates and Updates.

If you need further assistance, please contact us.

UPDATED: April 21, 2022

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