"Mailing has stopped" error when refilling postage on the SendPro C, SendPro+ (8H00)

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Products affected: SendPro® C, SendPro®+ (8H00)

Issue

The error message "Mailing has stopped" appears when you try to refill postage from the postage refill option in the Settings menu.

Cause

Due to a software bug, the refill option in the Settings menu will return the error "Mailing has stopped." There are plans to fix this in a future software update.

Resolution

To clear the error either press the back button or reboot the meter.

Solution 1: Press the back button.

  1. Swipe down from the top of the screen.
  2. Press the back arrow.

Solution 2: Reboot the meter.

  1. Unplug the power cable. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  4. Quickly tap and release the power button to turn the device back on.

Then refill postage.

  1. Tap Envelope Printing.
    8H00 home screen
  2. Tap Postage Balance.
    8H00 postage balance
  3. Tap Refill Postage (not Refill Settings).
    8H00 postage refill
  4. Enter the Mail Refill Amount and tap Refill Mail Postage.
If you need further assistance, please use the Contact Us options below.

UPDATED: January 14, 2021