How to pair the J779 or J785 scanner with a computer

Learn how to pair a J779 or J785 scanner (used with SendSuite Tracking or Arrival) with a computer.
Products affected: J779 scanner, J785 scanner, SendSuite® Tracking, SendSuite® Arrival®
To pair a J779 or J785 scanner with a computer:
  1. Shut down Windows and turn off the computer.
  2. Remove the data and power cables from the charging cradle.
  3. Slide the gray tab on the scanner cover downward to remove the battery cover, then remove the battery.
  4. Plug the data cable (the cable that connects the cradle to the computer) into the cradle.
  5. Turn on the computer.
  6. Log in to Windows and wait until the Windows desktop is fully loaded.
  7. Plug the power cable into the cradle.
  8. Insert the battery into the scanner and replace the battery cover.
  9. Place the scanner into the cradle and ensure that there is a beep sound.
  10. Remove the scanner from the cradle.
  11. Scan one of the pairing barcodes located on the cradle. Note: Either of the two pairing barcodes can be used.
  12. Place the scanner into the cradle.
  13. On the computer, select Windows Start > All Programs > Accessories > Notepad to open the Windows Notepad program.
  14. To test the scanner, scan a standard barcode. The numbers of the barcode should appear in Notepad.
  15. Close Notepad (no need to save).
  16. Sign in to SendSuite® Tracking or SendSuite® Arrival®.
  17. Scan a package to make sure the system performs as expected.

UPDATED: August 14, 2021

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)