Shipment delivery issues in SendPro Online or PitneyShip

If there are delivery issues with your shipments, contact your carrier.
Products affected: SendPro® Online, PitneyShip™
To report problems with your shipment delivery (such as lost or damaged shipments), contact your carrier:
  • Visit the USPS website
  • Visit the UPS website
  • Visit the FedEx website

UPDATED: April 25, 2022

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)