Poor print quality or no printing on the mailstation series

Print this support article
Products affected: mailstation™, mailstation2™

Issue

  • Your meter is not printing well or at all.
  • Your meter displays the error code P2B82.

Cause

Printing issues can be due to several factors, including:
  • Lack of Use, which causes blocked printer nozzles in your print head or dried ink
  • Ink Issues:
    • Non-compliant ink cartridges can cause poor quality printing. (See Terms and Conditions.)
    • Empty ink cartridges can prevent printing
  • Overuse, which causes accelerated wear and tear

Resolution

Try these solutions in order to resolve your poor print quality or no print issues:
Solution 1: Use a genuine Pitney Bowes ink cartridge
  1. Make sure that you use a genuine Pitney Bowes ink cartridge.
  2. If you need ink, order a genuine Pitney Bowes replacement ink cartridge:
mailstation
Order ink
        mailstation2
Order ink

If you if have a genuine PB ink cartridge and you still experience poor print quality, try Solution 2.

Solution 2: Run a test pattern to assess print quality and perform printer maintenance to clean printer nozzles
  1. Press Menu.
  2. Press Review (down) to scroll and select Use ink functions?
  3. Press Review (down) to scroll and select Print test pattern?
  4. When prompted, insert an envelope or tape sheet into your meter.
  5. When prompted, remove the envelope.
  6. At the prompt Is test pattern OK?, select the appropriate option:
  • If your test pattern looks good, press Enter/Yes. Your meter returns to the main screen.
    good test print pattern for mailstation
  • If your test pattern is poor, press No.
    bad test print pattern for mailstation
    1. Your meter cleans your printer nozzles.
    2. When your meter finishes the cleaning, go to Step 4 to run another test pattern. Repeat this process up to 3 times, if your print quality improves.

If you still experience poor print quality after performing printer maintenance, try Solution 3.

Solution 3: Clean your print head
  1. Lift to open the cover, and then close the cover again.
  2. When the message, Do you want to install new ink? displays, press Enter/Yes.
  3. Reopen the cover and wait until the ink assembly moves to the front of the machine.
  4. Press the lock button on the green ink cartridge cover to release the ink cartridge.
    User-added image
  5. Remove the ink cartridge and set it aside.
  6. Squeeze the latches holding the print head cover in place and lift the print head cover.
    User-added image
  7. Lift the print head out of the machine.
    User-added image
  8. Clean the print head with a soft, lint-free cloth.
  9. Put the print head back into the machine.
    User-added image
  10. Close the print head cover, making sure that it clicks into place.
    User-added image
  11. Replace the ink cartridge with the circle on the bottom of the cartridge facing you.
  12. Close the ink cartridge cover, making sure that it clicks into place.
    User-added image
  13. Press Enter/Yes when you see the prompt IMPORTANT: Is ink installed?.
  14. When prompted, insert an envelope or tape sheet into your meter.
  15. When prompted, remove the envelope.
  16. At the prompt Is test pattern OK?, select the appropriate option:
    • If your test pattern looks good, press Enter/Yes. Your meter returns to the main screen.
      good test print pattern for mailstation
    • If your test pattern is poor, press No.
      bad test print pattern for mailstation
      1. Your meter cleans your printer nozzles.
      2. When your meter finishes the cleaning, go back to Step 14 to run another test pattern. Repeat this process up to 3 times, if your print quality improves.



Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: April 29, 2021