Tablet on the SendPro C Lite, SendPro C, SendPro+ (2H00, 8H00) restarts when connected to a wireless network

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Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)

Issue

The tablet automatically restarts once it connects to a wireless network. It reaches the Get Started or Home screen and then restarts. This cycle repeats over and over.

Cause

The wireless network is sending an IPv6 DHCP broadcast that contains NULL values. The operating system in the Android 7 (2 Gig) tablet is unable to handle this NULL value.

Resolution

A Pitney Bowes representative must resolve this issue. Contact technical support using the Contact Us options below.

UPDATED: October 27, 2020