"Black/Red on White paper installed now. Change it to Monochrome media and click "Resume" button." message in SendPro Enterprise
Learn how to resolve the message "Black/Red on White paper installed now. Change it to Monochrome media and click "Resume" button." in SendPro Enterprise.
Products affected: SendPro® Enterprise
Issue
When printing from SendPro Enterprise Stamp Applications using the Roll media option, the following error appears:
Black/Red on White paper installed now.
Change it to Monochrome media and click "Resume" button.
If you want to use the Black/Red on White paper then change the Paper type to "Black/Red" in the printer driver and print again.
Change it to Monochrome media and click "Resume" button.
If you want to use the Black/Red on White paper then change the Paper type to "Black/Red" in the printer driver and print again.
Cause
The media that is loaded does not match the media the printer is configured for.
Resolution
For the QL-800 stamp roll printer, SendPro Enterprise only supports SL-SPM02 and SL-SPM12 label stock. Any other stock is not supported for use with SendPro Enterprise.
If SL-SPM02 or SL-SPM12 label stock is already loaded in the printer, refer to Installing and configuring a Brother QL-800 printer for SendPro Enterprise stamp roll printing to verify that the printer settings are correct.
UPDATED: December 09, 2024