Resolve error 1440 "OLE exception error: Exception code c0000005" when attempting to record a shipment in SendSuite Xpress and Ascent

Learn how to resolve error 1440 "OLE exception error: Exception code c0000005. OLE object may be corrupt" when attempting to record a shipment in SendSuite Xpress or Ascent.
Products affected: SendSuite® Xpress, Ascent™

Issue

When attempting to record a shipment in SendSuite® Xpress or Ascent™, an error like the following is displayed (details may vary):
 
Version 3.00.0015.0000  Build: WIN 95  OS: Windows 6.01
Shipping Station:  1
User Name: MASTER USER
Computer Name: PBPC
Error Number: 1440
Error Message: OLE exception error: Exception code c0000005. OLE object may be corrupt
Line of code with Error: 920
Current Active Table: ZCH-C:\XPRESS\UPSASV.DBF
Current Record number: 38082
Program with Error: PROCEDURE
MAILADDR.FORMAT_AND_VERIFY PB_ADDR.FXP
Current Datasession ID:     2
Date/Time: 05/01/17  09:06:47

Cause

The Streetsmart data is out of date.

Resolution

  1. Close SendSuite Xpress or Ascent.
  2. Double-click on the IntelliLink Desktop icon in the System Tray (in the corner near the clock).
Intellilink Desktop Icon
  1. When the IntelliLink Desktop opens, an update should be available for Streetsmart.
  2. Select the Install button.
  3. Once the Streetsmart update has finished running, open SendSuite Xpress or and attempt to run the package again.  
If you need further assistance, please contact us.

UPDATED: May 23, 2022

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)