Resolve error 1440 "OLE exception error: Exception code c0000005" when attempting to record a shipment in SendSuite Xpress and Ascent
Products affected: SendSuite® Xpress, Ascent™
Issue
When attempting to record a shipment in SendSuite® Xpress or Ascent™, an error like the following is displayed (details may vary):
Version 3.00.0015.0000 Build: WIN 95 OS: Windows 6.01
Shipping Station: 1
User Name: MASTER USER
Computer Name: PBPC
Error Number: 1440
Error Message: OLE exception error: Exception code c0000005. OLE object may be corrupt
Line of code with Error: 920
Current Actiive Table: ZCH-C:\XPRESS\UPSASV.DBF
Currrent Record number: 38082
Program with Error: PROCEDURE
MAILADDR.FORMAT_AND_VERIFY PB_ADDR.FXP
Current Datasession ID: 2
Date/Time: 05/01/17 09:06:47
Shipping Station: 1
User Name: MASTER USER
Computer Name: PBPC
Error Number: 1440
Error Message: OLE exception error: Exception code c0000005. OLE object may be corrupt
Line of code with Error: 920
Current Actiive Table: ZCH-C:\XPRESS\UPSASV.DBF
Currrent Record number: 38082
Program with Error: PROCEDURE
MAILADDR.FORMAT_AND_VERIFY PB_ADDR.FXP
Current Datasession ID: 2
Date/Time: 05/01/17 09:06:47
Cause
The Streetsmart data is out of date.
Resolution
- Close SendSuite Xpress or Ascent.
- Double-click on the IntelliLink Desktop icon in the System Tray (in the corner near the clock).
- When the IntelliLink Desktop opens, an update should be available for Streetsmart.
- Select the Install button.
- Once the Streetsmart update has finished running, open SendSuite Xpress or and attempt to run the package again.
UPDATED: August 14, 2021
