Poor print quality with a 1E35 or 1E42 printer on SendPro C Lite, SendPro C, SendPro+ (2H00, 8H00)

Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)


When printing 4 x 6" labels with a 1E35 or 1E42 printer, the print quality  is poor. This may include faded text, unreadable bar codes, or streaks through text and graphics.


The most likely cause is a buildup of debris on the printhead.


Clean the printhead:
  1. Check for and remove any debris or label material on the rollers and printhead.
  2. Turn off the power switch and unplug the printer.
  3. Open the printer. Wait a few minutes for the printhead to cool.
  4. Remove any installed media. Using a cotton swab moistened (not soaked) with isopropyl alcohol, thoroughly clean the printhead. 

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UPDATED: April 27, 2020