Poor print quality with a 1E35 or 1E42 printer on SendPro C Lite, SendPro C, SendPro+ (2H00, 8H00)
Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)
Issue
When printing 4 x 6" labels with a 1E35 or 1E42 printer, the print quality is poor. This may include faded text, unreadable bar codes, or streaks through text and graphics.
Cause
The most likely cause is a buildup of debris on the printhead.
Resolution
Clean the printhead:
- Check for and remove any debris or label material on the rollers and printhead.
- Turn off the power switch and unplug the printer.
- Open the printer. Wait a few minutes for the printhead to cool.
- Remove any installed media. Using a cotton swab moistened (not soaked) with isopropyl alcohol, thoroughly clean the printhead.
If you need further assistance, please use the Contact Us options below.
UPDATED: April 27, 2020
