Poor print quality with the 1E35 or 1E42 printer in Trackable Labels on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

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Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)

Issue

When printing 4 x 6" labels with a 1E35 or 1E42 printer, the print quality is poor. This may include faded text, unreadable bar codes, or streaks through text and graphics.

Cause

The most likely cause is a build-up of debris on the printhead.

Resolution

Solution 1: Close the cover

Ensure that the cover is closed tightly by firmly pressing down on each corner of the cover.

If the issue is not resolved, try solution 2.

Solution 2: Clean the printhead:

  1. Check for and remove any debris or label material on the rollers and printhead.
  2. Turn off the power switch and unplug the printer.
  3. Open the printer. Wait a few minutes for the printhead to cool.
  4. Remove any installed media. Using a cotton swab moistened (not soaked) with isopropyl alcohol, thoroughly clean the printhead.cleaning the printhead
  5. Reinstall the media, close the printer, plug it back in, and turn it on.

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UPDATED: May 10, 2021