This procedure must be performed by a user with administrative rights on the computer. (Full permission to C:\ProgramData\Pierbridge\ is required.) If you receive an error when attempting to save the configuration, contact your IT department.
Follow these steps to establish a connection between the SendSuite® Live project and the scale:
- Open Internet Explorer.
- Select Tools > Scale Configuration Utility. The Scale Configuration Utility should open.
Note: If the Tools menu is not available, click in a blank area of the page, then select either the F10 key or the Alt key to display the toolbar.
- Select the appropriate Scale Type from the menu.
- If no scale is present, disconnect the power to the scale, wait at least 3 minutes, then reconnect it.
- Select the Weigh button.
- Attempt to “zero” the scale. If an error is displayed, ignore it.
- Select OK.
Subject: SendSuite Live - Install
Initial Details: Needs to have 2 workstations, 2 printers and 2 scales installed. Would like to set up this installation. They keep getting an error from the label printer stating to load it but it's already loaded.
UPDATED: June 14, 2016