Resolving error code PSD00 on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

If you are seeing error PSD00, reboot your device and perform a postage refill.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00)

Issue

The device displays error code PSD00.

Cause

Not stated

Resolution

Reboot the device:
  1. Unplug the power cord.
  2. Wait 30 seconds.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  4. Quickly tap and release the power button to turn the meter back on.
  5. Perform a postage refill for your Print on Envelopes balance.
    1. Tap Print on Envelopes on the Home screen.
    2. Tap Postage Balance.
    3. Tap Refill Postage.
    4. Enter the amount of postage you want to add to your device.
    5. Tap Refill Mail Postage. A message appears telling you your device is refilling postage.
If you need further assistance, please contact us.

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UPDATED: April 11, 2022

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