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"Observer Alarm Scheduled" message on the SendPro C Lite, SendPro C, SendPro+ (2H00, 8H00)

Applies to SendPro C Lite, SendPro C, SendPro+ models with PCN 2H00 or 8H00
Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)

Issue

The device displays the message "Observer Alarm Scheduled".

Cause

Not stated

Resolution

Solution 1: Restart the device

  1. Unplug the power cord. The screen turns off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord back in. Check the wall outlet is working correctly.
  4. Quickly tap and release the power button to turn the device back on.

Solution 2: If the tablet does not turn off when you remove the power cord

  1. Tap the power button until power light turns off. The tablet will prompt to turn off.
  2. Wait 10 seconds and the tablet will turn off.
  3. Tap the power button to restart the device.

Solution 3: Check for connectivity issues

  1. Turn off the network connection:
    • For wired networks, unplug the network cable.
    • For Wi-Fi networks:
      1. Tap Settings.
      2. Tap Wi-Fi.
      3. Tap the slider so that it moves to the off position.
  2. Restart the device.
  3. Unplug the power cord.
  4. Wait for the screen to turn off.

UPDATED: September 09, 2021

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