Adding postage to your SendPro Shipping account on the Connect+ and SendPro P-Series

Learn how to add or refill postage to your SendPro Shipping account on the Connect+ and SendPro P-Series.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Your USPS postage balance is displayed in the upper right area of the Choose a Recipient screen, just below the main navigation bar. You access the Choose a Recipient screen by creating a new USPS label from the Home screen, or by selecting USPS from the Print menu.

Note: For UPS and FedEx carriers your postage costs are billed directly to your UPS or FedEx account.

To refill the postage in SendPro® Shipping:

  1. Select Print Shipping Label in the Shipping tile on the Home screen.
  2. Select the USPS logo.
  3. Select the + sign next to your postage balance. The Refill Add Postage dialog box will appear.

    Note: Whenever you refill postage, the payment method and the last 4 digits of the account number are displayed in the Refill Add Postage dialog box.

  4. Select the amount of postage you want to purchase for this refill. You can refill using a preset amount or click the Custom button to enter your own amount. The minimum you can add is $10.00; the maximum depends on your postage balance, which has a limit of $500.00.

  5. If you have enabled Cost Accounts, you must assign the postage refill to an account.
  6. Click the Refill Add Postage button.

    Note: If you get a message “we couldn’t process your payment" and you’re using a Reserve Account or Purchase Power for payment, you may not have sufficient funds available. To resolve this error, please chat with us.

    If you are using a credit card as a payment method, you will be charged 3.5% on the amount you enter for the refill.

UPDATED: July 12, 2023