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Updating USPS rates and software for the DM Infinity

Learn how to update the software and USPS rates on your Infinity mailing system.
Products affected: DM Infinity™ (1T00, 1T04, 1T05)

Alert: The USPS has discontinued all IBI meter technology, and many devices must be returned and withdrawn from service by the end of 2024. If your device is affected, new business rules will disrupt your mailing operation. Check Your Account to see if your device is affected and contact your Account Representative to migrate to a compliant solution.

To get the latest USPS rates, perform a rate update to ensure that you print accurate postage. Follow these steps to update and then confirm your USPS rates.

  1. Before you begin
  2. Update your USPS rates and software
  3. Confirm that your rates updated successfully

Step 1: Before you begin

  • Print all necessary accounting reports if you use the accounting features.
  • Power down the accounting system if AccuTrac™, SendSuite® Shipping or Ascent™ is connected to the system.
  • Connect to a wired (LAN) or dial-up phone line, as you do for a postage refill.
  • If your meter requires a Lock Code, you must enter it at this time to begin your download.

Step 2: Update your USPS rates and software

  1. Press the Funds key.
  2. Select Get Postage by Phone Balance, using the buttons on the left side of the screen.
  3. Select Done when the Balance Inquiry completes.
  4. Select Get Update Now at the Software Update Available screen.
  5. Select OK, Restart now. Files get stored and your meter restarts.
Important: When the system restarts, the Control Center display is blank for up to 5 minutes as the system refreshes. Do not disconnect power or press any buttons while the screen is blank.
  1. Several messages appear on your screen after your meter restarts:
    • Updating …% completed
    • Updating system……
    • Please stand by……. (will take several minutes)
    • System initialized and returned to home screen.
Your software update is complete.
  1.  Repeat steps 1-5.  If meters have a software update along with a new rate update, a second connection is necessary.  

Step 3: Confirm that your rates updated successfully

  1. Wait two hours.
  2. Click the Confirm Meter Update button to verify that your update installed successfully:
Confirmation button

Important

  • This update takes approximately 20 to 30 minutes to complete.
  • During peak periods, heavy network traffic may require several connection attempts.
  • Some steps below may vary slightly from what you see on your meter. If so, follow the meter prompts to complete the update.

UPDATED: May 21, 2025