Error 11 or 16 on the mailstation series, DM100i-DM475, DM Infinity, SendPro 300

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Products affected:  mailstation™, mailstation2™, DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, DM450C™, DM475™, DM Infinity™, SendPro® 300

Issue

When you try to refill your postage meter, you see displayed:
  • error code 11 (E0011)
  • error code 16 (E0016)

Cause

Your meter locks, which prevents it from performing a postage refill. Meter locks may be placed due to:
  • a problem with your account
  • non-payment of an invoice or statement
  • your request to restrict meter refills to specific users.

Resolution

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UPDATED: May 07, 2021