Products affected: mailstation™, mailstation2™, DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, DM450C™, DM475™, DM Infinity™, SendPro® 300
When you try to refill your postage meter, error 11 (E0011) or error 16 (E0016) appears.
Your meter locks, which prevents it from performing a postage refill. Meter locks may be placed due to:
- A problem with your account.
- Non-payment of an invoice or statement.
- Your request to restrict meter refills to specific users.
If you need further assistance, please use the Contact Us options below.
UPDATED: August 14, 2021