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Pitney Bowes Support
Resolve print head issues on the Connect+ series and SendPro P
Resolve print head issues on the Connect+ series and SendPro P
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Issue
The Connect+® / SendPro™ P displays one of the following errors:
041822008D: right print head carriage detected an error
041822008E: left print head carriage detected an error
04182200B2: Printer unable to communicate with print head
0418220041, 0418420038, 0418220044
Cause
The meter has detected an issue with a print head.
Resolution
Follow these steps to clean the print head:
Select
Home
.
Select
Settings
.
Select
Hardware
.
Select
Printer
.
Select
Print head
.
Select
Clean print head
.
Note:
Print head cleaning takes approximately one minute. A progress bar indicates the cleaning status.
When the cleaning process is complete, you are prompted to print a test sample.
If the issue is still unresolved, please use the
Contact Us
options below.
UPDATED: June 24, 2020
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