Printhead issues on the Connect+ series and SendPro P

Cleaning the printhead may resolve errors 041822008D, 041822008E, 0418220041, 0418420038 and 0418220044.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+® / SendPro™ P displays one of the following errors:
  • 041822008D: right printhead carriage detected an error
  • 041822008E: left printhead carriage detected an error
  • 0418220041, 0418420038, 0418220044

Cause

The meter detected a printhead issue.

Resolution

Follow these steps to clean the printhead:
  1. Select Home.
  2. Select Settings.
  3. Select Hardware.
  4. Select Printer.
  5. Select Printhead.
  6. Select Clean printhead.
Important: Printhead cleaning takes approximately one minute. A progress bar indicates the cleaning status.
  1. When the cleaning process is complete, you get prompted to print a test sample.
If you need further assistance, please contact us.

UPDATED: May 25, 2022

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