Printhead issues on the Connect+ series and SendPro P

Cleaning the printhead may resolve errors 041822008D, 041822008E, 0418220041, 0418420038 and 0418220044.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000


The Connect+, SendPro P displays one of the following errors:
  • 041822008D: right printhead carriage detected an error
  • 041822008E: left printhead carriage detected an error
  • 0418220041, 0418420038, 0418220044


The meter detected a printhead issue.


Follow these steps to clean the printhead:
  1. Select Home.
  2. Select Settings.
  3. Select Hardware.
  4. Select Printer.
  5. Select Printhead.
  6. Select Clean printhead. Printhead cleaning takes approximately one minute. A progress bar indicates the cleaning status.
  7. When the cleaning process is complete, you get prompted to print a test sample.

UPDATED: May 20, 2024