Getting a USPS refund for damaged or incorrectly printed mail in Envelope Printing with SendPro®C Lite, SendPro C, SendPro+, SendPro C Auto

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Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00)

Once you print an impression, the postage amount is deducted from the funds on your machine even if the printing is illegible. Therefore it is important to:

  • Ensure that the correct value displays before printing the postage.
  • Ensure that the ink level does not get too low. Recommended: Always have a spare ink cartridge available.

For up-to-date guidelines, refer to the FAQ page of the www.usps.com website.

Postage Meter indicia is eligible for a refund if it is complete, legible, valid, unused and printed on un-mailed envelopes, wrappers, or labels made in accordance with DMM 604.9.3.4. This includes:

  • Postage printed on the back (versus the front) of a letter
  • Only a portion of the postage printed or postage isn't legible
  • Too much postage was printed on the item
  • Not enough postage was printed on the item
  • Incorrect date on the meter
  • Incorrect information (street name, number, city, etc)

Your refund request must include: 

  • a completed USPS Form 3533
  • proof that the person requesting a refund is an authorized user of the meter
  • unused meter indicia

You must submit your refund request within 60 days from the date shown on the indicia to your local Post Office.

For all indicia except those produced by PC Postage systems, you will need to submit the indicia to the licensing Post Office.

  • The Postal Service™ charges 10% of face value on the indicia if the total is $350 or less.
  • If the total face value is more than $350, the charge is $35 per hour for the actual hours to process the refund; the minimum charge is $35.

UPDATED: January 18, 2021