UPS API return label missing address lines 2 and 3 in SendSuite Live and SendPro Enterprise

Learn why UPS API return labels are missing address lines 2 and 3 in SendSuite Live and SendPro Enterprise.
Products affected: SendSuite® Live, SendPro® Enterprise

Issue

When printing a UPS API return label, address lines 2 and 3 are missing.

Cause

UPS API does not support address lines 2 or 3.

Resolution

This is a limitation of the carrier. The system is working as expected.

UPDATED: June 03, 2021

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)