Stuck on "We're generating your label." screen in SendPro Online

Print this support article
Products affected: SendPro® Online


When printing a shipping label in SendPro Online, it gets stuck on the "We're generating your label." screen and will not proceed.


  1. Sign out of SendPro Online.
  2. Sign back in to SendPro Online.
If you need further assistance, please use the Contact Us options below.

UPDATED: April 16, 2021