Stuck on "We're generating your label" or "Generating shipping label" screen in SendPro Online or PitneyShip
When printing a shipping label in SendPro Online or PitneyShip, it gets stuck on the "We're generating your label" or "Generating shipping label" screen and will not proceed.
Firefox may be blocking pop-ups, preventing the label from being created. When blocking a pop-up, Firefox displays an information bar. If you see this bar, follow the steps below.
- Click the Options button in the notification bar and choose Allow pop-ups for sendpro.pitneybowes.com.
- After allowing pop-ups, reprint the label. See Reprinting a shipping label in SendPro Online.
- Sign out of SendPro Online or PitneyShip.
- Sign back in to SendPro Online or PitneyShip.
If you need further assistance, please contact us.
UPDATED: April 25, 2022