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"Consignee Address is invalid - Postal Code is missing or invalid" message in SendPro Enterprise or SendSuite Live

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Products affected: SendSuite® Live, SendPro® Enterprise

Issue

When shipping a USPS First class letter with Electronic Return Receipt (ERR) to one of the US Territories, the message "Consignee Address is invalid - Postal Code is missing or invalid" is displayed

Cause

USPS does not support ERR to the following US territories:
  • American Samoa
  • Guam
  • Northern Mariana Islands
For more information, see the USPS Electronic Return Receipt bulletin.

Resolution

Deselect the ERR option when shipping to US territories.

UPDATED: December 06, 2019

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