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"Consignee Address is invalid - Postal Code is missing or invalid" message in SendPro Enterprise or SendSuite Live

Learn how to resolve the message "Consignee Address is invalid - Postal Code is missing or invalid" in SendPro Enterprise or SendSuite Live.
Products affected: SendSuite® Live, SendPro® Enterprise

Issue

When shipping a USPS First class letter with Electronic Return Receipt (ERR) to one of the US Territories, the message "Consignee Address is invalid - Postal Code is missing or invalid" is displayed

Cause

USPS does not support ERR to US territories:

  • American Samoa
  • Guam
  • Northern Mariana Islands

For Puerto Rico:

  • SendSuite Live: Certified Mail with restricted delivery is only available in SendSuite Live versions above 7.35.
  • SendPro Enterprise: When using the Certified Mail App to ship to Puerto Rico, the Ship To Address Country field needs to be populated with "Puerto Rico" and State field left blank.

For more information, see the USPS Electronic Return Receipt bulletin.

Resolution

Deselect the ERR option when shipping to US territories.

UPDATED: May 04, 2022

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