"PB PDF Merge fail" message when processing PlanetPress Connect job

Products affected: PlanetPress® Connect

Issue

When processing a PlanetPress® Connect job, the error message "PB PDF Merge fail" appears.

Cause

Not stated

Resolution

This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.

UPDATED: June 14, 2021

Contact Us

Open Now Mon - Fri, 8am - 8pm ET Sales team hours are 8am - 6pm ET

Live Chat is currently unavailable. Chat is available Mon - Fri, 8am - 8pm ET

Create a Case Icon

Submit support requests (Sign in required)