"You must provide a valid duty payer type or configure a default duty payer type within user permissions and international defaults." message in SendPro Enterprise

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Products affected: SendPro® Enterprise

Issue

When shipping an international package with SendPro® Enterprise, the message "You must provide a valid duty payer type or configure a default duty payer type within user permissions and international defaults." appears.

Cause

The international defaults for the profile are not configured.

Resolution

This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.

UPDATED: October 27, 2020