"You must provide a valid duty payer type or configure a default duty payer type within user permissions and international defaults." message in SendPro Enterprise
Products affected: SendPro® Enterprise
Issue
When shipping an international package with SendPro® Enterprise, the message "You must provide a valid duty payer type or configure a default duty payer type within user permissions and international defaults." appears.
Cause
The international defaults for the profile are not configured.
Resolution
This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.
UPDATED: October 27, 2020
