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The SendPro C Series or SendPro CX Series screen is frozen on the clock screen

Restart your device if it is frozen on the clock screen.

Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (8H00, 9H00), SendPro® CX 100, SendPro® CX 200, SendPro® CX 300 and SendPro® CX 500

Issue

The SendPro C Lite, SendPro C, SendPro+, SendPro C Auto, SendPro CX 100, SendPro CX 200, SendPro CX 300 and SendPro CX 500 screen is frozen on the clock and is unresponsive.

Cause

There may be an issue with the tablet battery.

Resolution

Restart the device:
  1. Unplug the power cable. The screen should turn off after 10 seconds.
  2. Check if the display turns off.
  3. If the display turns off after 30 seconds, wait 2 minutes.
  4. Plug the power cord back in. Check the wall outlet is functioning correctly.
  5. Quickly tap and release the power button to turn the device back on.

UPDATED: October 13, 2026