The SendPro C Lite, SendPro C, SendPro+ (2H00, 8H00) screen is frozen on the clock screen

Restart your device if it is frozen on the clock screen.

Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)

The SendPro C Lite, SendPro C, SendPro+ (2H00, 8H00) screen is frozen on the clock and is unresponsive.

There may be an issue with the tablet battery.

Restart the device:

Unplug the power cable. The screen should turn off after 10 seconds.
Check if the display turns off.
If the display does not turn off after 30 seconds, unplug the device and leave it off for two hours.
If the display turns off after 30 seconds, wait 2 minutes.
Plug the power cord back in. Check the wall outlet is functioning correctly.
Quickly tap and release the power button to turn the device back on.

If after two hours the display still shows the clock screen, contact technical support using the Contact Us options below.

UPDATED: January 20, 2022

Live Chat

Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET

Live Chat

Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET

Submit support requests (Sign in required)