The SendPro C Lite, SendPro C, SendPro+, SendPro C Auto screen is frozen on the clock screen
Restart your device if it is frozen on the clock screen.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00)
Issue
The SendPro C Lite, SendPro C, SendPro+, SendPro C Auto screen is frozen on the clock and is unresponsive.
Cause
There may be an issue with the tablet battery.
Resolution
Restart the device:
- Unplug the power cable. The screen should turn off after 10 seconds.
- Check if the display turns off.
- If the display turns off after 30 seconds, wait 2 minutes.
- Plug the power cord back in. Check the wall outlet is functioning correctly.
- Quickly tap and release the power button to turn the device back on.
UPDATED: September 08, 2023