When signing in to SendPro® Enterprise, the message "Account is locked due to inactivity. Contact an Administrator." appears.
The user account is locked.
Your company's SendPro Enterprise Supervisor needs to unlock the user account:
- Open the Supervisor App.
- Select the Users tab.
- Next to the affected user account, select Edit.
- Uncheck Locked.
- Save and close.
The default setting for SendPro Enterprise is to lock an account if it has not been used in 90 days. To change this default setting, contact Pitney Bowes support.
UPDATED: July 15, 2019