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"Account is locked due to inactivity. Contact an Administrator." message when signing in to SendPro Enterprise

Learn how to resolve the message "Account is locked due to inactivity. Contact an Administrator." when signing in to SendPro Enterprise.
Products affected: SendPro® Enterprise

Issue

When signing in to SendPro® Enterprise, the message "Account is locked due to inactivity. Contact an Administrator." appears.

Cause

The user account is locked.

Resolution

Your company's SendPro Enterprise Supervisor needs to unlock the user account:
  1. Open the Supervisor App.
  2. Select the Users tab.
  3. Next to the affected user account, select Edit.
  4. Uncheck Locked.
  5. Save and close.
The default setting for SendPro Enterprise is to lock an account if it has not been used in 90 days. To change this default setting, contact Pitney Bowes support.

UPDATED: August 14, 2021