"No account associated with host name" message when installing the SendPro C Lite, SendPro C, SendPro+ (2H00, 8H00)

Applies to SendPro C Lite, SendPro C, SendPro+ models with PCN 2H00 or 8H00
Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)

Issue

When confirming your pitneybowes.com account during the installation of your device, the message "No account associated with host name" appears.

Cause

The username or password may be incorrect.

Resolution

Sign in to your Pitney Bowes account at www.pitneybowes.com. Once you have completed the sign in process, try again to sign in to your account on your device.

If you need further assistance, please contact us.

UPDATED: March 11, 2022