If you are installing your device for the first time, ensure the orange locking device has been removed from the printer carriage found inside the ink door.
Restart the device
- Hold the power button until the screen displays "Shutting Down."
- Once off wait 5 seconds.
- Tap the power button.
If the device does not shut down with the power button
- Disconnect the power cord from the back of the machine.
- Wait ten seconds.
- Plug the cord back in firmly.
- Tap the power button
If you need further assistance, please use the Contact Us options below.
UPDATED: August 14, 2021