Resolving the "Printer temperature high" error message on the SendPro Mailstation

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Products affected: SendPro® Mailstation

Issue

The device displays the "Printer temperature high" message along with a rapidly flashing blue power light.

printer temperature high message

Cause

The lift motor is too hot. Do not print more than 300 stamps at a time, because exceeding this amount may cause the lift motor to overheat.

Resolution

Restart the device

  1. Hold the power button until the screen displays "Shutting Down."
  2. Once off, leave the device off for two hours.
  3. Tap the power button.

If the device does not shut down with the power button

  1. Disconnect the power cord from the back of the machine.
  2. Once off, leave the device off for two hours.
  3. Plug the cord back in firmly.
  4. Tap the power button

If you need further assistance, please use the Contact Us options below.

UPDATED: November 02, 2020