Resolving the "Printer temperature high" error message on the SendPro Mailstation

If you see the "Printer temperature high" message on your SendPro® Mailstation, allow it to cool down for two hours.
Products affected: SendPro® Mailstation

Issue

The device displays the "Printer temperature high" message along with a rapidly flashing blue power light.
spm-error-printer-temp-high_500x304

Cause

The lift motor is too hot. Do not print more than 300 stamps at a time, because exceeding this amount may cause the lift motor to overheat.

Resolution

Allow the device to cool down for two hours by not printing anything and letting it sit idle. Do not power off the device or leave the ink door open during the cool-down period.

If the error message does not go away after the two-hour cool down, restart the device by unplugging from the power outlet.

  1. Disconnect the power cord from the back of the machine.
  2. Wait ten seconds.
  3. Plug the cord back in firmly.
  4. Tap the power button

If you need further assistance, please use the Contact Us options below.

UPDATED: October 04, 2021

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