Resolving "Scale not detected" on the SendPro Mailstation

If your SendPro Mailstation displays "Scale not detected" when you place a letter on the scale, follow these steps to resolve the issue.
Products affected: SendPro® Mailstation

Cause

The device displays "Scale not detected" when you place a letter on the scale.

Issue

Unknown

Resolution

Try these solutions in order:

Zero the scale

  1. Remove any items from the scale.
  2. Tap Weight.
  3. Tap Zero Scale.

You can now weight the mail piece again.

If the issue is not resolved:

Try connecting the scale to a different USB port

usb-ports

If the issue is not resolved:

Restart the device

  1. Hold the power button until the screen displays "Shutting Down."
  2. Once off wait 5 seconds.
  3. Tap the power button.

If the issue is not resolved:

Hard-reboot the device

  1. Disconnect the power cord from the back of the machine.
  2. Wait ten seconds.
  3. Plug the cord back in firmly.
  4. Tap the power button

If you need further assistance, please contact us.

UPDATED: March 11, 2022

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