Resolving "Scale not detected" on the SendPro Mailstation
Products affected: SendPro® Mailstation
Issue
The device displays "Scale not detected" when you place a letter on the scale.
Cause
Internal error
Resolution
Try these solutions in order:
- Remove any items from the scale.
- Tap Weight.
- Tap Zero Scale.
- Tap the back arrow
- Weigh the mail piece again
If the issue is not resolved:
- Try connecting the scale to a different USB port
If the issue is not resolved:
- Hold the power button until the screen displays "Shutting Down."
- Once off wait 5 seconds.
- Tap the power button.
If the issue is not resolved:
- Disconnect the power cord from the back of the machine.
- Wait ten seconds.
- Plug the cord back in firmly.
- Tap the power button
If you need further assistance, please use the Contact Us options below.
UPDATED: October 26, 2020
