Resolving "Scale not detected" on the SendPro Mailstation

Cause

The device displays "Scale not detected" when you place a letter on the scale.

Issue

Unknown

Resolution

Try these solutions in order:

• Check there is nothing placed near the device that could cause vibrations for example. a fan blowing air.
• Ensure there are no other devices plugged into the device's USB ports
• Zero the scale
• Connect the scale to a different USB port
• Restart the device
• Hard reboot the device

Zero the scale

1. Remove any items from the scale.
2. Tap Weight.
3. Tap Zero Scale.

You can now weight the mail piece again.

If the issue is not resolved:

Try connecting the scale to a different USB port

If the issue is not resolved:

Restart the device

1. Hold the power button until the screen displays "Shutting Down."
2. Once off wait 5 seconds.
3. Tap the power button.

If the issue is not resolved:

Hard-reboot the device

1. Disconnect the power cord from the back of the machine.
2. Wait ten seconds.
3. Plug the cord back in firmly.
4. Tap the power button

If you need further assistance, please chat with us.