"Error message: Your label did not print. Please verify your printer configuration and if this persists, please consult with an Administrator" when printing a label in SendPro Enterprise

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Products affected: SendPro® Enterprise

Issue

When printing a label, the message "Error message: Your label did not print. Please verify your printer configuration and if this persists, please consult with an Administrator" appears.

Cause

The HubCapp settings may need to be changed.

Resolution

Change the HubCapp settings as follows:

  1. Open HubCapp Peripheral agent.
  2. Expand System Tray.
  3. Right-click on the HubCapp icon.
  4. Select Configure.
  5. Open the Labels tab.
  6. Scroll down to label.
  7. Clear the Specific Printer and Printer Format fields.
  8. Scroll up and click Save.
  9. Close the HubCapp configuration page.
  10. Try to reprint the label.

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UPDATED: June 23, 2021