Poor print quality on the SendPro Mailstation

If your device has poor print quality, check your ink cartridge, run a test pattern, and clean the print nozzles to improve print quality.
Products affected: SendPro® Mailstation

Issue

The device does not print well or at all.

Cause

There is a problem with the ink cartridge or the print nozzles need cleaning.

Resolution

If you have printing issues, try the solutions in order. Do not remove the ink cartridge to clean it because it will result in additional ink loss.

Solution 1: Check the ink cartridge

  1. Make sure you install a genuine Pitney Bowes ink cartridge.
  2. If you need ink, order a genuine Pitney Bowes replacement ink cartridge:
    order ink button

If you still need help, try Solution 2.

Solution 2: Run a test pattern and clean print nozzles

Run a test pattern to assess print quality. Clean the print nozzles if you print a bad quality test pattern.

  1. Tap Settings (gear icon) on the Home screen.
  2. Tap Ink Functions.
  3. Tap Print Test Pattern.
  4. When the screen says Create a Test Print, insert an envelope or tape sheet into the slot, pushing in all the way to the back and right. The device clamps the letter and prints postage. The power button flashes while the device prints.
    insert an envelope
  5. When the test print envelope is released by the device, compare the printed test pattern to the ones on the screen.
    • If the test pattern looks good, like this sample good print:
      good test pattern
      1. Tap Good Test Print.
      2. Tap Continue.
      3. Tap the Home icon to return to the Home screen.
    • If there is no print at all, or if the test pattern has broken lines or smears like this sample bad print, then clean the print nozzles.
      bad test pattern
    • Tap Bad Test Print.
    • Tap Clean Print Nozzle.
    • Tap Next.
    • Tap Done.
    • Tap the Home icon to return to the Home screen.

If you need further assistance, please contact us. 

 

Issue

Poor print quality.

Cause

The print nozzles need cleaning.

Resolution

Do not remove the ink cartridge as part of troubleshooting unless you are replacing the ink cartridge
  1. Tap the Settings icon in the toolbar.
  2. Tap Ink Functions.
  3. Tap Clean Print Nozzles.
  4. When complete tap Done.

If you need further assistance, please use the Contact Us options below.

UPDATED: April 04, 2022

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)