The orientation of the screen is incorrect on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Reboot your device if the orientation of the screen is incorrect.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00)
The touchscreen display has switched from landscape to portrait orientation or displays as a mirror image (a reversed image from left to right as it would appear if seen in a mirror).
The touchscreen tablet is not configuring properly.
Restart the device:
- Unplug the power cable. The screen should turn off after 10 seconds.
- Wait 2 minutes.
- Plug the power cord back in. Check the wall outlet is functioning correctly.
- Quickly tap and release the power button to turn the meter back on.
- Lift up the ink access cover to see if the display orientation changes.
UPDATED: March 20, 2023