Products affected: SendPro® Enterprise
When shipping with carrier UPS API, the message "Invalid DGSignatory Title" appears.
UPS API has a limit of 35 characters for the user's title.
Shorten the user's Job Title to 35 characters or less.
- Sign in to SendPro Enterprise with a Supervisor account.
- Open the Supervisor app.
- Select Users.
- Search for the user who is receiving the error message.
- Highlight the user and select Edit.
- Shorten the user's Job Title to 35 characters or less.
- Click Save.
- Have the user sign out and back in to SendPro Enterprise for the changes to take effect.
UPDATED: June 21, 2021