Postage balance not showing on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

Resolve postage balance not showing in SendPro Online or PitneyShip but not on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00)

Issue

The postage balance is $0 in Create Shipping Labels, but SendPro Online or PitneyShip shows a balance.

Cause

An internal error can cause this problem.

Resolution

Please contact us to resolve this issue.

UPDATED: April 28, 2022

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