Postage balance not showing on the SendPro C Lite, SendPro C, SendPro+

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Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)


The postage balance is $0 in Create Shipping Label or Trackable Labels, but SendPro Online shows a balance.


An internal error can cause this problem.


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UPDATED: August 14, 2021