Postage balance not showing on the SendPro C Lite, SendPro C, SendPro+

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Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)

Issue

The postage balance is $0 in Create Shipping Label or Trackable Labels, but SendPro Online shows a balance.

Cause

An internal error can cause this problem.

Resolution

Contact Pitney Bowes support using the Contact Us options below.

UPDATED: December 08, 2020