"Wrong Label found, Please put the correct label in the Printer" message on the SendPro Tablet

Learn how to resolve the message "Wrong Label found, Please put the correct label in the Printer" on the SendPro Tablet.
Products affected: SendPro® Tablet

Issue

When creating a label on the SendPro Tablet, the message "Wrong Label found, Please put the correct label in the Printer." appears.

Cause

The roll being used in the QL-1100NWB printer is not a compatible roll.

Resolution

Use the compatible roll SL-DK-1247.

UPDATED: June 21, 2021

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