"Wrong Label found, Please put the correct label in the Printer" message on the SendPro Tablet

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Products affected: SendPro® Tablet

Issue

When creating a label on the SendPro Tablet, the message "Wrong Label found, Please put the correct label in the Printer." appears.

Cause

The roll being used in the QL-1100NWB printer is not a compatible roll.

Resolution

Use the compatible roll SL-DK-1247.

UPDATED: June 21, 2021