Error 0199-2100-0A (AP_PUC_FAILED_TO_CREATE_SC_MGR) on the Connect+ Series and SendPro P

Print this support article

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

Your mailing machine displays error 0199-2100-0A (AP_PUC_FAILED_TO_CREATE_SC_MGR).

Cause

You have an internal software error.

Resolution

Follow these steps to resolve your error:

  1. Tap OK.
  2. Hold your Power button for 10 seconds to turn it off, if your Power button's blue light is lit.
  3. Wait one minute.
  4. Press the Power button to turn your mailing machine back on.
  5. Clear any other errors or messages when you restart.

If you need further assistance, please use the Contact Us options below. Have your model number ready.

UPDATED: August 14, 2021