Resolving the Unknown Rate Manager error on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

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Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto  (2H00, 8H00, 9H00)

    Issue

    The meter displays "Unknown Rate Manager Error"

    Cause

    The meter does not recognize the rate files

    Resolution

    You may be able to clear the error by simply restarting your meter. Here are the steps to follow for a safe restart:

    1. Unplug the power cable. The screen should turn off after 10 seconds.
    2. Wait 2 minutes.
    3. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
    4. Quickly tap and release the power button to turn the device back on.

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      UPDATED: April 21, 2020