Message "Failed to get location information for the user" on the SendPro C Auto
Complete the out of box process, sign into sendpro.pitneybowes.com and follow the steps to refill postage for SendPro Online or PitneyShip if you see the "Failed to get location information for the user" message.
Products affected: SendPro® C Auto (9H00)
Issue
The message "Failed to get location information for the user" appears when trying to refill postage for shipping labels. The message appears during the install process.
Cause
Unknown.
Resolution
- Complete the Out of Box process and install the device.
- Sign on to sendpro.pitneybowes.com.
- Follow the steps to refill postage for SendPro Online or PitneyShip.
UPDATED: April 28, 2022
Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests
(Sign in required)
1-800-522-0020
Mon-Fri, 8am - 8pm ET