Message "Failed to get location information for the user" on the SendPro C Auto

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Products affected: SendPro® C Auto (9H10)

Issue

The message "Failed to get location information for the user" appears when trying to refill postage for shipping labels. The message appears during the install process.

Cause

Unknown.

Resolution

  1. Complete the Out of Box process and install the device.
  2. Sign on to sendpro.pitneybowes.com.
  3. Follow the steps to refill postage for SendPro Online .
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UPDATED: August 14, 2021